Terms of Service
Version 3.0 — 25 September 2026. These Terms cover the website, account, Indicator, separately licensed Terminal, Education Library, Journal, Workspace and our community spaces. The EULA also governs software. Order-specific offers and mandatory protections prevail. Existing transactions retain the terms applicable when agreed.
The terms in short
The Indicator and Terminal provide market context; the Library teaches a framework. None gives buy or sell signals, investment advice, order execution or any promise of results. Your trades, your decisions, your responsibility.
Do not share keys or redistribute protected data and Library material. Authorised team features do not remove those restrictions. Enforcement is proportionate and statutory rights remain.
Cancel future renewals through billing. There is no general change-of-mind refund, but withdrawal, conformity remedies, payment errors and expressly promised compensation remain protected.
Market data and platforms can have gaps or interruptions. We remain responsible for the supply, updates and remedies required by the contract and law.
There is no promise of trading profit. The contractual business-customer liability cap does not apply to consumers or liabilities that cannot legally be limited.
GEX Levels is operated from France under French law. Consumers keep the mandatory protections of their own country, free consumer mediation, and for consumers in France and the EU the French Conditions Générales de Vente prevail.
GEX Levels, its Indicator, Terminal, Education Library and every page of this site are educational and informational only. They are not financial or investment advice, not trading signals, not automated trading, and not a guarantee of profit. Trading involves substantial risk of loss, and every decision remains yours.
The full terms
GEX Levels is published by the editor identified in the Mentions légales (Marc Lalanne, sole trader, Rouen, France), referred to below as "we" or "us". These Terms of Service (the "Terms") govern the website gex-levels.com, your account, the GEX Levels Indicator (including the Chrome extension, native platform ports and BTC/ETH maps), the separately licensed GEX Levels Terminal desktop application, the OptionFlow & OrderFlow Education Library, the free Trading Journal, the free informational pages, and the community spaces we operate.
The order-specific offer, these Terms, the Refund & Cancellation policy and the Risk disclaimer form the contract accepted at checkout or registration. The Privacy policy explains processing; reading it is not blanket consent to optional tracking or marketing. Library resources additionally require the separate confidentiality agreement. The offer and mandatory law prevail over general wording.
If you are a consumer in France or elsewhere in the European Union, the French Conditions Générales de Vente are the binding sales terms; where this English text and the CGV differ, the CGV prevail. Version 3.0, published 25 September 2026.
You must be at least 18 and legally able to contract, provide accurate account information, and take reasonable steps to protect your credentials. Notify support promptly of suspected compromise. You are not automatically responsible for unauthorised acts merely because your credentials were used; responsibility depends on the facts and applicable law.
Account restrictions must be justified and proportionate under sections 9, 18 and 19. A good-faith complaint, refund request or payment dispute is not itself a breach.
The Indicator is a market-context tool. It reads option-positioning data and draws levels (walls, flips, zones, profiles and related context) on a chart you already use, on TradingView through the Chrome extension, on the native platforms we list, and for Bitcoin and Ethereum from the Deribit options chain. It is sold as a monthly, quarterly (90-day) or yearly subscription. Only the monthly plan includes a seven-day free trial.
The Terminal is the Windows desktop market workspace. It is sold as a separate monthly, quarterly (three-month) or yearly subscription. Every Terminal plan includes a seven-day free trial and uses a dedicated Terminal licence key.
The Education Library is a set of educational materials sold once, as a personal licence, and protected by a confidentiality agreement. The Library, Indicator and Terminal are separate products. Purchasing or holding a licence for one does not unlock either of the others.
The Trading Journal is a free, private record-keeping tool for any registered user. It stores only what you enter and computes summary figures from it. Free informational pages (history, glossary, statistics) describe past structure and are provided without any subscription.
Available features, instruments, compatibility requirements and plan limits are those described in the offer when you order. Coverage differs by platform and provider; a roadmap is not a delivered feature. We may maintain and improve the service for security, compatibility or data-provider changes, subject to section 11 and your statutory remedies. We cannot remove agreed essential functionality without the notice and remedies required by law.
Nothing we publish is financial, investment, tax or legal advice, a recommendation, a solicitation, or a trading signal. Levels are reaction zones computed from public and licensed option data; they are context, not instructions. We do not execute orders, manage money or tell you what to trade.
We are not a registered or licensed investment adviser, broker, dealer or financial institution in any jurisdiction, and we owe you no fiduciary duty. Statistics we publish about past behaviour of levels, including historical pages, are descriptive; past structure does not predict future prices.
You are solely responsible for your trading decisions, your risk management, and for checking that using the service and trading the instruments you choose is lawful and suitable where you live. Read the Risk disclaimer; it forms part of these Terms.
Public USD prices are base prices. Whop displays the applicable currency, taxes, payment fees if any and final total before your payment commitment. GEX Levels operates under the French VAT exemption in article 293 B CGI; this does not remove transaction taxes that Whop must collect elsewhere. Whop acts as merchant of record for card-network rules, payment settlement and applicable transaction taxes. GEX Levels remains the supplier responsible for its products and customer obligations. Your bank may charge its own currency-conversion fees.
We may change prices. For an active subscription, a new price applies only from a renewal that we have announced to you by email at least 30 days in advance; you can cancel before that renewal. Obvious pricing errors on the site do not bind us, and we may cancel and refund an order placed on such an error.
Indicator plans renew automatically at the end of each period, monthly, quarterly (90 days) or yearly, at the agreed price, until you cancel. The monthly Indicator plan starts with a free trial of seven days; its quarterly and yearly plans have no trial. Indicator quarterly is $27.99 every 90 days.
Terminal plans renew automatically at the agreed interval and price: $25 monthly, $68 every three months, or $250 yearly. Every Terminal plan starts with a seven-day free trial. Unless you cancel before the trial ends, Whop charges the selected price and the subscription renews automatically until cancelled. This commercial offer information was updated on 12 September 2026; existing agreed subscriptions are unchanged.
Cancel renewals through your Whop orders, the billing link in your account, or support@gex-levels.com if you need help. Cancellation ordinarily leaves access through the paid period and does not itself create a discretionary pro-rata refund. Withdrawal, conformity remedies, overcharges and express compensation commitments remain separate rights. A failed or reversed payment may affect the corresponding unpaid entitlement, not automatically unrelated paid products.
The Refund & Cancellation policy distinguishes optional commercial refunds from statutory remedies. We do not offer a general change-of-mind refund after a properly disclosed subscription charge or valid immediate digital-content supply. A trial does not replace statutory rights. Starting a continuing subscription does not by itself extinguish a consumer withdrawal right. For Library content, loss of that right requires all applicable legal conditions, including prior express consent, acknowledgement and durable confirmation.
Duplicate, unauthorised or erroneous charges are investigated and corrected where established. Mandatory refunds and expressly promised maintenance credits or extensions are honoured. Additional goodwill remedies do not create an automatic entitlement for unrelated future cases.
Subject to these Terms and to payment, we grant you a personal, non-exclusive, non-transferable, revocable licence to use the products for your own trading education and analysis, on the number of devices we document for each product. Everything not expressly granted is reserved.
We may investigate reasonably evidenced credential sharing, unauthorised extraction, fraud or redistribution. Measures are limited to what is necessary: notice and an opportunity to remedy where appropriate, temporary restrictions to contain an immediate risk, then reasoned termination for a material breach. We explain the reason unless prohibited by law or doing so would compromise security, and you may request human review at support@gex-levels.com. We may seek proven losses and available legal remedies; no automatic penalty or forfeiture overrides consumer law.
The service, its software, extension, platform ports, methodology, levels, data presentations, texts, lessons, videos, designs, names and logos belong to us or to our licensors and are protected by intellectual-property law. You acquire a licence to use, never ownership.
If you send us feedback or suggestions, you allow us to use them freely and without compensation. TradingView, NinjaTrader, Sierra Chart, MotiveWave, ATAS, Quantower, Deribit, Whop and Discord are the marks of their owners; we are not affiliated with, endorsed by or responsible for any of them.
Third-party market data and platforms can be delayed, incomplete, revised or unavailable. This is not a promise of uninterrupted service, but it does not remove our contractual supply obligations or legal conformity guarantees. We provide reasonable support and required security updates. Maintenance announcements and any expressly promised compensation remain applicable.
Non-conformity fixes and necessary security updates are supplied as required by law. Other changes to continuously supplied digital services require a contractual reason such as compatibility, security or a provider change, no extra charge, and clear information. Where a change negatively affects access or use beyond a minor extent, we provide advance durable notice and any legally required right to terminate without charge, including the applicable 30-day termination window. We will not label a paid contracted feature as beta retrospectively to avoid obligations.
You need the hardware, operating system, compatible third-party platform and any third-party subscription identified in the offer. Their independent terms apply. We provide reasonable support at support@gex-levels.com. Third-party incidents do not automatically excuse our own delivery or conformity obligations; an event qualifies as force majeure only under the applicable legal conditions.
You retain rights in your original Workspace and community contributions. You grant only the licence needed to store, display and deliver them to the audience you select and to moderate abuse. Check public, team and private visibility before sharing; recipients can retain copies. Team access does not authorise sharing licence keys, protected Library content or externally redistributing provider data. We may moderate unlawful or abusive content proportionately under the community rules. Report unlawful content or appeal a decision through support@gex-levels.com.
Personal data is handled as described in the Privacy policy and, for the browser extension, the extension privacy notice. Library resources are confidential and covered by the Library confidentiality agreement, which applies only to those resources.
No trading result or fitness for an individual investment strategy is promised. For business customers only, optional research outputs are supplied as available subject to the agreed offer and mandatory law. Consumer conformity guarantees, required updates and remedies remain fully applicable; this clause is not a disclaimer of them.
You make your own trading decisions and we do not undertake to prevent market losses. Liability still depends on the applicable law, causation and our own contractual duties. Nothing here excludes compensation that a consumer is entitled to for our breach.
For customers acting exclusively in a professional capacity, and only where lawful, indirect losses are excluded and aggregate contractual liability is capped at the fees paid to GEX Levels for the affected service during the twelve months before the event. This cap does not apply to consumers, fraud, wilful misconduct, gross negligence, personal injury, an essential obligation where the cap would deprive it of substance, or liability that cannot lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for fraud, gross negligence, death or personal injury caused by negligence, or the mandatory rights of consumers.
You are responsible for harm you unlawfully cause, such as deliberate redistribution or infringement. Any compensation must follow applicable law and be supported by actual loss and causation; there is no automatic fixed penalty, obligation to fund every allegation, or restriction on legitimate criticism, legal advice or reporting misconduct.
You may stop using the service at any time, cancel a subscription as described in section 6, and delete your account and journal from your account settings.
We may restrict or terminate access for an established material breach, credible immediate security risk, unpaid corresponding entitlement, or a binding legal requirement. We normally give reasons, notice and an opportunity to remedy; urgent protective restrictions may precede notice. A good-faith dispute alone is insufficient. Any retained fees must be justified by the contract and law. If we discontinue a paid service, statutory remedies and any refund due for undelivered supply remain available. Personal exports remain subject to security and legal restrictions. Sections concerning accrued obligations, IP, confidentiality and dispute resolution survive only as appropriate.
We encourage contacting support@gex-levels.com to resolve billing issues, but you retain the right to approach Whop, your payment provider, a mediator or a court. Opening a good-faith dispute, including after a refused refund, is not itself misconduct and does not automatically cancel every licence. Where a payment is actually reversed, unpaid or reasonably suspected to be unauthorised, we may proportionately restrict the affected entitlement while investigating and restore it when justified. We submit only relevant, accurate evidence actually held: the applicable accepted terms, payment and notice records, access logs and correspondence. Sending an email does not prove it was read. Fraud is assessed on evidence, not inferred from exercising a right.
This edition is published for new contracts from 25 September 2026. Existing purchases retain their agreed terms and mandatory rights; this edition does not retrospectively rewrite a transaction or evidence. Material prospective changes to an existing subscription require at least 30 days of advance notice on a durable medium, a clear effective date and any required consent or termination remedy. Publication alone is not proof that notice was sent or accepted.
French law applies without depriving consumers of mandatory protections or jurisdiction rights available where they habitually reside. After a prior written complaint that remains unresolved, eligible consumers may refer the matter free of charge to CM2C, 49 rue de Ponthieu, 75008 Paris, through its complaint form, subject to its admissibility rules, including the one-year deadline after the written complaint. Mediation is voluntary and does not prevent judicial remedies. Any choice of Rouen courts applies only between traders where such a clause is legally valid.
The order-specific offer, accepted terms and expressly agreed commitments form the contract; compulsory consumer rules prevail. Invalid clauses are treated under applicable law without rewriting the rest to remove consumer rights. Failure to enforce a clause is not a general waiver. Assignment must not reduce consumer rights or guarantees. Force majeure is assessed under article 1218 of the French Civil Code, not merely because a provider is unavailable. Notices go to the account email; support@gex-levels.com receives support and legal requests. French CGV govern French and EU consumer sales, without displacing mandatory local protections.
This English document states our operative terms. For consumers in France and the European Union, the French Conditions Générales de Vente are the binding sales terms and prevail in case of conflict.
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