Cancellations
and refunds.

Indicator subscription

Indicator. Monthly includes a seven-day trial; quarterly (90-day) and yearly plans have no trial. A disclosed trial conversion or renewal is not ordinarily refundable merely because you forgot to cancel. This does not decide whether consent, notice, withdrawal or conformity requirements were met in an individual case. Cancel future renewals via Whop orders or your account billing. Price changes for existing subscriptions require email notice at least 30 days before the affected renewal.

Terminal subscription

Terminal. Monthly, quarterly (three-month) and yearly plans include a seven-day trial and renew at the interval and total disclosed before purchase unless cancelled. The Terminal has its own licence and is not included with the Indicator. The same cancellation and statutory-remedy rules apply; a trial is not a waiver of legal rights.

Education Library (one-time licence)

Library. The $249.99 USD base price purchases a personal licence to protected digital educational content, not an Indicator or Terminal subscription. Local currency, taxes and eligible card instalments are displayed by Whop before payment. Instalments do not turn the Library into a cancellable monthly subscription: the agreed purchase balance remains payable, subject to legal withdrawal, refund and provider rules. Immediate supply excludes withdrawal only if every applicable condition below is fulfilled; the NDA alone is not a waiver. Conformity remedies may include correction, price reduction or termination/refund when the statutory conditions are met.

Consumers in the EU and UK: your 14-day right

EU/French withdrawal. Consumers normally have 14 days from conclusion of a distance contract. For the continuing Indicator and Terminal service, requesting immediate performance does not itself waive that right. If you withdraw after expressly requesting an early start and receiving the required information, only a legally justified proportionate amount for service actually supplied may be due; a free trial is not retrospectively billed as paid use.

Digital-content exception. For Library content supplied without a physical medium, the exception requires supply to have begun, prior express consent to early supply, express acknowledgement of loss of the withdrawal right, and the required confirmation on a durable medium. We rely on it only where those conditions and their evidence are present. A subscription renewal acknowledgement is not a Library waiver. If the exception is not validly established, applicable withdrawal rights remain. For UK and other consumers, the relevant mandatory local conditions and remedies apply; the French wording does not override them.

How to withdraw. Send an unambiguous request to support@gex-levels.com or Marc Lalanne EI, 70 rue d’Ornay, 76000 Rouen, France, identifying the purchase. You may use the CGV withdrawal form but need not do so. Send it before the legal deadline. Where withdrawal is valid, the refund is processed without undue delay and within 14 days, normally by the original payment method, subject only to lawful deductions.

Payment disputes and chargebacks

Contacting support first can resolve an issue, but is not a condition for exercising bank, Whop, mediation or court remedies. A good-faith dispute, even after a refusal, does not by itself terminate your account or unrelated licences. An actually reversed, unpaid or reasonably suspected unauthorised payment may justify a proportionate restriction on the affected entitlement while investigated. We provide only relevant evidence actually held, using the terms applicable to that purchase, and distinguish an email being sent, delivered and read. No outcome is guaranteed.

Goodwill

Statutory conformity remedies and expressly promised outage credits or extensions are not discretionary. We honour the terms of maintenance compensation already announced to affected subscribers. We may also offer additional goodwill on a case-by-case basis without creating a general promise for unrelated incidents.

How to cancel, and how to reach us

Cancel the Indicator or Terminal yourself in your Whop account: profile, Orders, your subscription, Cancel membership. It stops future renewals immediately and you keep access to the end of the paid period. Prefer we do it? Email support@gex-levels.com from the address on your order.

For a duplicate or erroneous charge, or a Library defect, email support@gex-levels.com with your order reference within 30 days of the charge. We confirm receipt and answer within five business days.